TESTPASSED SALESFORCE SERVICE-CLOUD-CONSULTANT EXAM QUESTIONS IN PDF FORMAT

TestPassed Salesforce Service-Cloud-Consultant Exam Questions in PDF Format

TestPassed Salesforce Service-Cloud-Consultant Exam Questions in PDF Format

Blog Article

Tags: Service-Cloud-Consultant Questions Answers, Service-Cloud-Consultant Valid Study Questions, Service-Cloud-Consultant Valid Exam Practice, Service-Cloud-Consultant Clearer Explanation, Service-Cloud-Consultant Exam Exercise

What's more, part of that TestPassed Service-Cloud-Consultant dumps now are free: https://drive.google.com/open?id=1vKCVTrp4WxDKarwBtt-Yw0SLZDJXZqBL

From the view of specialized examination point, it is necessary to teach you tips about the exam. You need to outsmart, and do not give your future the chance of failure. TestPassed is a great resource site. It includes Salesforce Service-Cloud-Consultant Exam Materials, study materials and technical materials, as well as exam training and detailed explanation and answers. The website which provide exam information are surged in recent years. This may cause you clueless when you prepare the Salesforce Service-Cloud-Consultant Exam. TestPassed's Salesforce Service-Cloud-Consultant exam training materials are effective training materials that proven by professionals and the candidates who passed the exam. It can help you to pass the exam certification easily.

Salesforce Service-Cloud-Consultant Certification is a valuable credential for professionals who want to advance their career in customer service and contact centers. Salesforce Certified Service cloud consultant certification not only validates a candidate's expertise in Salesforce Service Cloud but also demonstrates their commitment to ongoing learning and professional development. Salesforce Certified Service Cloud Consultants are in high demand as companies look for professionals with the skills and knowledge to help them optimize their customer service operations.

Earning the Salesforce Certified Service cloud consultant certification can provide several benefits to professionals. It can help individuals demonstrate their expertise in implementing and managing Service Cloud solutions, which can lead to better job opportunities and career growth. It can also help organizations identify and hire qualified professionals who can help them maximize their investment in Salesforce Service Cloud.

>> Service-Cloud-Consultant Questions Answers <<

High-quality Service-Cloud-Consultant Questions Answers Offers Candidates Free-download Actual Salesforce Salesforce Certified Service cloud consultant Exam Products

Our Service-Cloud-Consultant learning quiz has accompanied many people on their way to success and they will help you for sure. And you will learn about some of the advantages of our Service-Cloud-Consultant training prep if you just free download the demos to have a check. You will understand that this is really a successful Service-Cloud-Consultant Exam Questions that allows you to do more with less. With our Service-Cloud-Consultant study materials for 20 to 30 hours, we can claim that you will pass the exam and get what you want.

Certification as a Salesforce Certified Service cloud consultant demonstrates a high level of expertise in Service Cloud implementation and management. Salesforce Certified Service cloud consultant certification is highly valued by employers and can lead to career advancement opportunities. Certified professionals have access to a community of experts and resources to support ongoing learning and development.

Salesforce Certified Service cloud consultant Sample Questions (Q137-Q142):

NEW QUESTION # 137
Universal Containers needs to ensure it is staffing enough agents to answer calls at times of peak volume. In
addition, the company needs to report on the metric listed below.
* Average handle time (AHT)
* Adherence to service level agreements (SLAs)
Which data source would Universal Containers need in order to gather this information? Choose 3 answers

  • A. Entitlements
  • B. Chat log history
  • C. Interactive Voice Response (IVR)
  • D. Workflow Management (WFM)
  • E. Automatic Call Distributor (ACD)

Answer: D,E


NEW QUESTION # 138
Which two advantages does Salesforce provide with the OpenCTI framework? Choose 2 answers

  • A. Developers can integrate with any telephony platform available with little to no need for customization.
  • B. Agents can use telephony on a wide range of browsers and operating systems while only developing once.
  • C. Developers can embed API calls and processes on web pages to automate call handling processes.
  • D. Agents can run their SoftPhone at the operating system level, embedded in the task bar or system tray.

Answer: B,C


NEW QUESTION # 139
Universal Containers is changing their case management system to salesforce. All active accounts, contacts, open cases and closed cases for the past five years must be migrated to salesforce for go-live.
Which approach should the consultant use for date migration?

  • A. Plan, prepare, test, execute, validate.
  • B. Plan, prepare, validate, execute, test
  • C. Prepare, plan, validate, execute, test
  • D. Prepare, plan, Test, execute, validate.

Answer: A

Explanation:
Explanation
Plan, prepare, test, execute, validate is the approach that the consultant should use for data migration from the legacy case management system to Salesforce. This approach follows the best practices for data migration projects, such as defining the scope, mapping the fields, cleaning the data, testing the migration process, executing the migration in batches, and validating the results. Verified References: :
https://trailhead.salesforce.com/en/content/learn/modules/data_migration/data_migration_process :
https://trailhead.salesforce.com/en/content/learn/modules/data_migration/data_migration_best_practices


NEW QUESTION # 140
A customer is planning a Service Cloud implementation. The customer's current database has the following
number of records:
* 10 million cases
* 1 million accounts
* 3 million contacts
When planning to migrate this data into Salesforce, what implications should be considered? (Choose 2)

  • A. Salesforce reporting speed may be affected
  • B. Result may be slow when searching for records
  • C. The Salesforce org may be slow during the data import
  • D. Related lists on the case object may be slow to populate

Answer: A,B


NEW QUESTION # 141
A team of publishers has created and published articles in Salesforce Knowledge. The manager of the help
desk wants to verify that the articles are useful to agents. Which reports can the help desk manager use to
determine the quality of the articles? (Choose 2)

  • A. Report on agent feedback on articles
  • B. Report on articles followed in Chatter.
  • C. Report on agent ratings on articles
  • D. Report on the articles attached in cases.

Answer: C,D


NEW QUESTION # 142
......

Service-Cloud-Consultant Valid Study Questions: https://www.testpassed.com/Service-Cloud-Consultant-still-valid-exam.html

BONUS!!! Download part of TestPassed Service-Cloud-Consultant dumps for free: https://drive.google.com/open?id=1vKCVTrp4WxDKarwBtt-Yw0SLZDJXZqBL

Report this page